Question 1

How quickly can you fix my cable issues?

Accepted Answer

At Garage Door Salem, we understand that cable issues can leave your garage door completely inoperable, which is why we prioritize these repairs. For standard business hours, we typically arrive within 2-4 hours of your call. For true emergencies, we offer same-hour arrival in the Salem area. Our service trucks are fully stocked with cables for all major door brands, so most cable repairs are completed in a single visit, usually within 1-2 hours. We've been serving the Salem community for over 23 years, and we know that a broken cable means your car could be stuck inside or your home security compromised. That's why we never make you wait. Call (971) 314-5651 for immediate assistance.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables endure tremendous stress over time and can fail for several reasons. The most common cause is general wear and tear—cables lift your door thousands of times over the years, and the constant tension eventually causes fraying and weakening. Rust and corrosion are also major culprits, especially here in Oregon where humidity is high. If your springs are improperly adjusted, they can put uneven stress on cables, accelerating wear. Cables can also slip off their drums if the door gets knocked off track or if hardware loosens over time. Less common but serious causes include impact damage and using the wrong cable size. Regular maintenance can catch these issues early. We recommend annual inspections to identify worn cables before they snap. A broken cable is not just inconvenient—it can be dangerous, as the door can fall unexpectedly. If you notice fraying, rust, or your door hanging unevenly, call us immediately for an inspection.

Question 3

Do you charge extra for emergency or weekend service?

Accepted Answer

No, we do not charge extra for emergency service or weekend calls. At Garage Door Salem, we believe that garage door emergencies shouldn't come with penalty pricing. Our rates remain consistent whether you call us at 2 PM on a Tuesday or 2 AM on a Saturday. This is part of our commitment to honest, transparent pricing that has earned us the trust of over 7,714 customers. We know that emergencies don't wait for convenient times, and neither should you. The only costs you'll incur are for the service call, labor, and any parts needed—exactly what you'd pay during regular hours.

Question 4

Do you offer financing for new insulated door installations?

Accepted Answer

Yes! We understand that a quality insulated garage door is an investment in your home's energy efficiency, security, and curb appeal. That's why Garage Door Salem offers several flexible financing options to fit your budget. We provide same-as-cash financing with 0% interest if paid within the promotional period, as well as low monthly payment plans ranging from 12 to 84 months. Our financing is available for all credit types, and the application process takes just minutes with instant approval in most cases. During your free estimate appointment, our technician can walk you through all available options and help you find a plan that works for your budget. An insulated door can actually save you money on energy bills, often paying for itself over time. Call (971) 314-5651 to schedule your free consultation and learn about current financing promotions.

Question 5

What brands and types of garage doors do you install?

Accepted Answer

We install and service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, and more. Our selection includes insulated steel doors for maximum energy efficiency, traditional wood doors for classic appeal, modern aluminum and glass doors for contemporary homes, fiberglass doors for durability, and carriage-house style doors that combine vintage looks with modern technology. We also handle commercial sectional doors for businesses. As brand-authorized dealers, we have access to manufacturer warranties and genuine replacement parts. During your consultation, we'll help you choose the right door for your home's style, your budget, and Oregon's climate.

Question 6

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 4-6 hours from start to finish. This includes removing your old door and hardware, installing the new door sections and tracks, mounting the opener, programming remotes, and testing all safety features. Same-day installation is available for most standard doors that we have in stock. Custom orders may take 2-4 weeks for manufacturing before installation day. We always aim to complete installation in one visit so you're not left without a functioning garage door. Our technicians clean up thoroughly and walk you through the operation of your new door before leaving.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year, ideally in the fall before Oregon's wet season. However, if your door gets heavy daily use (more than 4 cycles per day), twice-yearly service is better. During a maintenance visit, we inspect all moving parts, lubricate hinges, rollers, and springs, test and adjust spring tension, check cable condition and alignment, test safety sensors and auto-reverse, tighten all hardware, and inspect weather sealing. Regular maintenance extends your door's lifespan by years and prevents costly emergency repairs. It also maintains your warranty coverage and ensures your family's safety. We offer maintenance plans that include priority scheduling and discounted service calls.

Question 8

What's included in your 2-year warranty?

Accepted Answer

Our 2-year warranty covers all labor and workmanship on services and installations performed by Garage Door Salem. If any component we install or repair fails due to workmanship issues within two years, we'll fix it at no charge. This warranty is in addition to manufacturer warranties on parts and doors, which can extend coverage even further. Our warranty reflects our confidence in our technicians' skills and the quality of products we use. We stand behind every job we do because our reputation depends on your satisfaction.

Question 9

Can I perform any maintenance myself?

Accepted Answer

Yes, there are several safe maintenance tasks homeowners can do. Monthly, you can visually inspect cables, springs, and hardware for obvious wear or damage. Clean and lubricate hinges, rollers, and tracks with silicone-based lubricant (never use WD-40 as it attracts dirt). Test the auto-reverse safety by placing a 2x4 in the door's path. Wipe down weather stripping and check for gaps. Keep tracks free of debris. However, you should NEVER attempt to adjust or repair springs, cables, or anything under high tension. These components can cause serious injury. Leave those repairs to our trained professionals. If you notice any issues during your monthly check, call (971) 314-5651 right away.

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